Customer Support Executive

15,000 - 25,000 /month

Microdegree Education Private Limited

Bejai, Mangalore

6 - 72 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: Education

Languages: Kannada

Graduate and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Designation: Customer Support Executive (Male Candidate only)

Location: Bejai Mangalore

Working Timings: 12pm -9pm (Fixed Shift)

Salary: 15,000-20,000

MicroDegree is an online education company based out of Mangalore. We create cutting- edge online courses in local languages for working professionals in Cloud Computing, Data Sciences, Software Engineering, and Development. Some of our successful programs, such as Amazon Web Services, Cloud Computing, Data Science, Machine Learning & AI, etc., intake a few thousand students yearly.

Job description: We are looking for Customer Support Executive. You will be the front-line representative responsible for delivering exceptional customer service and support to our clients. Serving as the primary point of contact, you will handle customer inquiries, resolve issues, and guarantee their overall satisfaction.

Primary Responsibilities:

- Prompt Customer Response: Respond to customer inquiries through phone, email, and live chat promptly and professionally.

- Product Knowledge: Provide accurate information about our products and services to assist customers in making informed decisions.

- Order Management: Aid customers in placing orders, tracking shipments, and resolving any order-related issues they may encounter.

- Complaint Resolution: Address customer complaints effectively and offer suitable solutions to ensure their satisfaction.

- Documentation: Maintain a high level of product knowledge to effectively address customer inquiries and concerns.

- Documentation: Create and manage Excel reports and documents as required for smooth operations.

- Communication: Handle both inbound and outbound calls from customers.

These responsibilities are critical to maintaining excellent customer support and ensuring a positive customer experience.

Required Skills:

0-2years experience in customer support in any industry
Must Know Kannada(Fluent Kannada)
Good communication
Google sheet/Excel sheet/Basic technical skill

•Benefits:

Health insurance
Provident Fund
High Growth

About:
Our vision is to empower learners from Tier 2,3 cities achieve high paying IT jobs by providing technology ready courses in Kannada. We are the fastest growing startup in Karnataka. We have been recognized by Govt. of Karnataka.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bejai, Mangalore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-6 years of experience can apply for this Customer Support Executive job. Only male candidates can apply.
Where is this job located?
Ans : This Customer Support Executive job is located in Bejai, Mangalore.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.