Customer Support Executive

Job Title: Customer Support Executive

Location: Bejai, Mangalore

Department: Operations

Employment Type: Full-time

MicroDegree is an online education company based out of Mangalore. We create cutting- edge online courses in local languages for working professionals in Cloud Computing, Data Sciences, Software Engineering, and Development. Some of our successful programs, such as Amazon Web Services, Cloud Computing, Data Science, Machine Learning & AI, etc., intake a few thousand students yearly.

Job description:

We are looking for Customer Support Executive. You will be the front-line representative responsible for delivering exceptional customer service and support to our clients. Serving as the primary point of contact, you will handle customer inquiries, resolve issues, and guarantee their overall satisfaction.

Primary Responsibilities:

- Prompt Customer Response: Respond to customer inquiries through phone, email, and live chat promptly and professionally.

- Product Knowledge: Provide accurate information about our products and services to assist customers in making informed decisions.

- Order Management: Aid customers in placing orders, tracking shipments, and resolving any order-related issues they may encounter.

- Complaint Resolution: Address customer complaints effectively and offer suitable solutions to ensure their satisfaction.

- Documentation: Maintain a high level of product knowledge to effectively address customer inquiries and concerns.

- Documentation: Create and manage Excel reports and documents as required for smooth operations.

- Communication: Handle both inbound and outbound calls from customers.

These responsibilities are critical to maintaining excellent customer support and ensuring a positive customer experience.

Required Skills: 

• Min 1+ years in customer support in any industry

• Must Know Kannada(Fluent Kannada)

• Good communication 

• Google sheet/Excel sheet/Basic technical skill

•Benefits:

• Health insurance

• Provident Fund

• High Growth

About:
      Our vision is to empower learners from Tier 2,3 cities achieve high paying IT jobs by providing technology ready courses in Kannada. We are the fastest growing startup in Karnataka. We have been recognized by Govt. of Karnataka.

Website: www.microdegree.work

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., MICRODEGREE EDUCATION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at MICRODEGREE EDUCATION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.