A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
20,000 - 37,000 /month
Mg Consulting Services Private Limited
Viman Nagar, Pune
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
Job Description: Customer Support Executive
We are looking for a Customer Support Executive to join our team at MG Consulting Services Pvt. Ltd. The role offers a salary of ₹20,000 per month + incentives for freshers and ₹37,000 per month for experienced candidates. The position involves handling customer queries, providing effective solutions, and delivering excellent customer service in an international customer support environment. Join us for a professional work environment with opportunities for learning and career growth.
Key Responsibilities:
Handle incoming and outgoing customer calls professionally.
Respond to customer inquiries, complaints, and concerns with a problem-solving approach.
Provide accurate information and timely solutions to customer issues.
Maintain records of customer interactions and follow up when required.
Escalate complex issues to the appropriate department for resolution.
Maintain high standards of customer satisfaction and service quality.
Meet performance targets related to call handling, resolution rates, and customer satisfaction.
Communicate clearly and professionally with customers throughout the interaction.
Job Requirements:
Qualification: Graduate in any stream.
Experience: Freshers and experienced candidates with 0–3+ years of experience can apply.
Communication: Excellent verbal and written English communication skills are mandatory.
Work Location: Viman Nagar, Pune.
Work Mode: Work From Office.
Shift: US rotational shifts.
Working Days: 5 days a week, Monday to Friday.
Week Offs: Saturday and Sunday fixed off.
Salary Details:
Freshers: ₹20,000 per month + incentives.
Experienced candidates: ₹37,000 per month.
