Customer Support Executive

18,000 - 20,000 /month

Mervice Infotech Private Limited

Rajiv Gandhi International Airport, Hyderabad

6 - 24 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2B Sales

Languages: Hindi, Telugu

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Executive to join our team at Mervice Infotech Private Limited. The role offers ₹18,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like Computer Knowledge, Query Resolution for this Customer Support Executive job offered by Mervice Infotech Private Limited in Rajiv Gandhi International Airport, Hyderabad.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rajiv Gandhi International Airport, Hyderabad.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Rajiv Gandhi International Airport, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 5 openings available.