Customer Support Executive

Essential Duties and Responsibilities :

• Respond to customer inquiries via phone, email, chat, and social media platforms.

• Provide accurate product information, usage guidance, and service support.

• Maintain a positive, empathetic, and professional attitude during all customer interactions.

• Assist customers with order placement, tracking, returns, replacements, and refunds.

• Maintain and update records, databases, and filing systems related to orders.

• Handle incoming and outgoing correspondence, including calls & emails regarding product queries and customer grievances.

• Gain an in-depth understanding of personal care and cosmetic products offered by the company.

• Maintain records of customer interactions and transactions in CRM tools.

• Prepare daily, weekly, and monthly reports on customer issues, resolutions, and feedback.

• Highlight recurring issues to management for process improvement.

• Handle sensitive customer information with confidentiality and care.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Mehta Cosmetics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Mehta Cosmetics Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.