Customer Support Executive

Location: Noida

Employment Type: Full-Time

Experience: 0–2 years

Job Summary:

We are seeking a dedicated Technical Support Executive to handle inbound calls and provide technical assistance for our mobile application. The role involves resolving technical issues and maintaining support reports.

Key Responsibilities:

- Attend inbound customer calls and provide prompt, courteous technical support.

- Troubleshoot and resolve technical issues related to the mobile application.

- Escalate complex issues to relevant teams when necessary and ensure follow-up until resolution.

- Maintain accurate records of support calls, issues, and resolutions through technical support reports.

- Provide feedback to improve application performance and user experience.

Skills and Qualifications:

- Good communication and interpersonal skills.

- Strong problem-solving abilities and technical aptitude.

- Familiarity with mobile applications (Android/iOS) is a plus.

- Ability to work in a fast-paced, customer-focused environment.

- Basic knowledge of technical support processes and reporting.

- B.Tech degree preferred. Preferred:

- Previous experience in a technical support/customer service role.

- Basic understanding of CRM tools and ticketing systems.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., MARTVALLEY ONLINE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at MARTVALLEY ONLINE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.