Customer Support Executive

ob Title: Customer Support Executive (Voice and Chat Process)

Company Name: Magnum Group

Job Location: Bhopal, Madhya Pradesh

Salary: ₹11,000 – ₹17,000 per month (In-hand)

Employment Type: Full-Time

Job Overview

Magnum Group is looking for Customer Support Executives to join our growing team. This role involves handling customer calls and chat interactions while delivering high-quality customer service in the customer support industry. We offer a positive work environment with strong opportunities for learning and career growth.

Key Responsibilities

• Manage incoming and outgoing customer calls in a professional manner

• Handle customer queries, complaints, and concerns with a problem-solving approach

• Provide accurate and timely information to customers

• Log customer interactions and maintain proper records

• Track follow-ups and ensure issue resolution

• Escalate complex issues to the relevant department when required

• Collaborate with team members to ensure smooth operations

• Meet performance metrics such as call handling time, customer satisfaction, and resolution rates

Job Requirements

• Minimum Qualification: 12th Pass or Any Graduate

• Experience: Freshers and experienced candidates can apply

• Good communication skills in Hindi and English

• Basic computer knowledge

• Willingness to work 6 days a week

• Shift Type: Day Shift

Interview Details

• Interview Mode: Direct Walk-in

• Interview Time: 10:00 AM to 3:00 PM

• Immediate joining available

Interview Address

Ground Floor, Chinar Fortune Incube Business Center,
Chinar Fortune City, Near Vrindavan Dhaba,
Hoshangabad Road, Bhopal

HR Contact

Mahak Dwivedi
Phone: 7389359212

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.