Customer Support Executive (Voice & Chat Process)

Company: Magnum Group
Location: Chinar Incube Business Center, Bhopal
Salary (In-Hand): ₹11,000 – ₹17,000 + Attractive Incentives
Experience: Freshers & Experienced – Both Can Apply
Education: 12th Pass / Graduate / Post-Graduate – All Eligible
Shift Type: Rotational Shifts
Working Days: 6 Days/Week

Job Description

Magnum Group is hiring enthusiastic candidates for the position of Customer Support Executive (Voice & Chat Process). The role includes handling customer queries through calls and chats, providing accurate information, and delivering a high-quality customer service experience.

Key Responsibilities

• Handle incoming and outgoing customer calls and chat queries professionally.

• Respond to customer inquiries, complaints, and issues with a problem-solving approach.

• Log all customer interactions and ensure timely follow-ups.

• Provide appropriate and timely resolutions.

• Escalate complex issues to the concerned department when required.

• Meet performance metrics like customer satisfaction, resolution rate, and handle time.

Requirements

• Education: 12th Pass / Graduate / Post-Graduate (All can apply)

• Experience: Freshers & Experienced both eligible

• Good verbal and written communication skills.

• Ability to manage customer concerns calmly and professionally.

• Comfortable working in rotational shifts.

• Positive attitude and willingness to learn.

Benefits

• In-Hand Salary: ₹11,000 – ₹17,000

• Performance-based incentives

• Growth and learning opportunities

• Supportive work environment

Interview & Office Location

Address:
Ground Floor, Chinar Fortune Incube Business Center,
Chinar Fortune City, Near Vrindavan Dhaba,
Hoshangabad Road, Bhopal

Google Maps: https://maps.app.goo.gl/d9yBJymhMq38pWSR6

Contact Details

Contact Person: Mahak Dwivedi
Designation: HR Executive
Contact Number: 7389359212

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹11000 - ₹17000 per month + Incentives that depends on your interview. It's a Full Time job in Bhopal.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Magnum M S D (i) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at Magnum M S D (i) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.