Customer Support Executive (Voice & Chat Process)

Company: Magnum Group
Location: Chinar Incube Business Center, Bhopal
Salary (In-Hand): ₹11,000 – ₹17,000 + Attractive Incentives
Experience: Freshers & Experienced – Both Can Apply
Education: 12th Pass / Graduate / Post-Graduate – All Eligible
Shift Type: Rotational Shifts
Working Days: 6 Days/Week

Job Description

Magnum Group is hiring enthusiastic candidates for the position of Customer Support Executive (Voice & Chat Process). The role includes handling customer queries through calls and chats, providing accurate information, and delivering a high-quality customer service experience.

Key Responsibilities

• Handle incoming and outgoing customer calls and chat queries professionally.

• Respond to customer inquiries, complaints, and issues with a problem-solving approach.

• Log all customer interactions and ensure timely follow-ups.

• Provide appropriate and timely resolutions.

• Escalate complex issues to the concerned department when required.

• Meet performance metrics like customer satisfaction, resolution rate, and handle time.

Requirements

• Education: 12th Pass / Graduate / Post-Graduate (All can apply)

• Experience: Freshers & Experienced both eligible

• Good verbal and written communication skills.

• Ability to manage customer concerns calmly and professionally.

• Comfortable working in rotational shifts.

• Positive attitude and willingness to learn.

Benefits

• In-Hand Salary: ₹11,000 – ₹17,000

• Performance-based incentives

• Growth and learning opportunities

• Supportive work environment

Interview & Office Location

Address:
Ground Floor, Chinar Fortune Incube Business Center,
Chinar Fortune City, Near Vrindavan Dhaba,
Hoshangabad Road, Bhopal

Google Maps: https://maps.app.goo.gl/d9yBJymhMq38pWSR6

Contact Details

Contact Person: Mahak Dwivedi
Designation: HR Executive
Contact Number: 7389359212

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.