Customer Support Executive

Job Description – Chat Support Executive

Company: Magnum Group
Job Title: Chat Support Executive
Location: Bhopal (Work from Office)

About the Role

Magnum Group is looking for enthusiastic and customer-focused Chat Support Executives to join our growing team. This role offers an excellent opportunity for both freshers and experienced professionals to build a rewarding career in customer support. You will be responsible for assisting customers through chat, providing prompt resolutions, and ensuring an exceptional customer experience.

Salary

• Freshers: ₹13,000 + ₹1,000 Incentive (In-Hand)

• Experienced: ₹14,000 + ₹1,000 Incentive (In-Hand)

• Night Shift Allowance

• Performance-based salary hike after 6 months and 1 year

Key Responsibilities

• Respond to customer queries via live chat in a professional and timely manner.

• Provide accurate information regarding products, services, and processes.

• Resolve customer complaints efficiently with a solution-oriented approach.

• Record customer interactions and maintain accurate support logs.

• Escalate complex issues to the appropriate team when required.

• Ensure high customer satisfaction by delivering quality support.

• Meet defined performance metrics, including response time, resolution rate, and customer satisfaction.

• Collaborate with internal teams to ensure prompt issue resolution.

Eligibility Criteria

• Graduate in any discipline.

• Good written and verbal communication skills.

• Freshers and experienced candidates are welcome to apply.

• Basic computer knowledge and typing skills.

• Strong problem-solving abilities and customer-centric attitude.

Work Schedule

• Working Days: 6 Days a Week

• Shift: Rotational/Night Shift (as per business requirements)

• Work Mode: Work from Office

Why Join Magnum Group?

• Competitive salary with incentives.

• Night shift allowance.

• Performance-based salary hikes after 6 months and 1 year.

• Career growth opportunities.

• Supportive and professional work environment.

• Learning and development opportunities.

How to Apply

Email your CV to: mahak.dwivedi@magnumgroup.co.in

Contact Person: Mahak Dwivedi
Mobile: 7389359212

Office Address:
Ground Floor, Chinar Incube Business Center,
Hoshangabad Road, Bhopal

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.