Customer Support Executive

ob Title: Customer Service Executive

Company Name: Magnum Group
Location: Ground Floor, Chinar Incube Business Center, Hoshangabad Road, Bhopal
Working Mode: Work From Office

Job Summary

We are looking for motivated and customer-focused Customer Service Executives to join our growing team at Magnum Group. The role involves managing customer calls, delivering excellent customer service, resolving customer concerns, and providing accurate information. This position offers a positive work environment with opportunities for long-term career growth.

Key Responsibilities

• Manage incoming and outgoing customer calls in a professional manner

• Respond to customer inquiries, complaints, and concerns effectively

• Provide accurate and timely information to customers

• Log customer interactions and maintain proper records

• Follow up with customers to ensure issue resolution and satisfaction

• Escalate complex concerns to the relevant department when required

• Meet performance metrics including call handling time, customer satisfaction, and resolution rates

Job Requirements

• Minimum Qualification: Graduate (any discipline)

• Experience: Minimum 6 months of customer service experience (mandatory)

• Excellent communication skills in English and Hindi

• Strong problem-solving and interpersonal skills

• Ability to work 6 days a week during assigned shifts

Salary & Benefits

• In-hand Salary: ₹16,000 + ₹1,000 (Performance Incentive)

• Training Stipend: ₹7,500 (During 15 days training period)

• Professional and supportive work environment

• Career growth and learning opportunities

Interview Details

Kindly visit our office for the interview session

ADDRESS:
Ground Floor, Chinar Fortune Incube Business Center,
Chinar Fortune City, Near Vrindavan Dhaba,
Hoshangabad Road, Bhopal

Contact Details

Contact Person: Mahak Dwivedi
Designation: HR Executive
Contact No.: 7389359212

Office Location:
Chinar Incube Business Center, Magnum Group

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.