Customer Support Executive

MAGNUM GROUP

Job Title: Customer Service Executive

Job Location: Bhopal (Work from Office)
Shift: Rotational Shift
Working Days: 6 Days a Week

About the Role

Magnum Group is looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for our international project. In this role, you will manage customer interactions, deliver excellent service, and help resolve customer queries efficiently.

Key Responsibilities

• Manage incoming and outgoing customer calls professionally.

• Respond to customer inquiries, complaints, and concerns with a problem-solving approach.

• Provide accurate information and guidance to customers.

• Maintain records of customer interactions and follow-ups.

• Offer timely solutions to resolve customer issues.

• Escalate complex problems to the relevant department when necessary.

• Work closely with team members to ensure quick resolution of customer concerns.

• Achieve performance metrics such as call handling time, resolution rate, and customer satisfaction.

Eligibility Criteria

• Qualification: Graduates / Undergraduates

• Experience: Both freshers and experienced candidates can apply

• Skills: Excellent communication skills

• Willingness to work in rotational shifts and 6 working days per week

Salary & Incentives

• Salary: ₹13,000 + ₹1,000

• Additional Incentives: ₹3,000 – ₹5,000 (based on performance)

• Opportunity to work on international projects

• Friendly and growth-oriented work environment

Contact Details

👩 Contact Person: Mahak Dwivedi
📞 Contact Number: 7389359212
📧 Email: mahak.dwivedi@magnumgroup.co.in

📍 Office Address:
Ground Floor, Chinar Incube Business Center
Hoshangabad Road, Bhopal

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.