Customer Support Executive

10,000 - 25,000 /month

Lyros Technologies Private Limited

Bellandur, Bangalore

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF

Job Description

Customer Support Associate – Blended Process

About Alorica

Alorica is a global leader in Customer Experience (CX) solutions, delivering technology-enabled services including customer support, digital transformation, and business process outsourcing. With over 100,000 employees across 17 countries, Alorica partners with leading global brands to provide exceptional customer experiences.

Compensation & Benefits

Freshers: ₹3.90 LPA
Experienced Candidates: ₹4.60 LPA
Take-home salary may vary based on applicable statutory deductions.

Job Details

Role: Customer Support Associate (Blended Process)
Location: Bengaluru – Ecospace, Bellandur
Employment Type: Permanent
Work Schedule: 5 Days Working
Transportation: Two-Way Cab Facility
Interview Mode: Virtual

Key Responsibilities

Handle customer interactions through email, chat, and voice support channels.
Manage and process customer requests through CRM platforms and assigned queues.
Review, prioritize, and assign incoming customer cases based on issue category and urgency.
Provide timely acknowledgment and updates to customers regarding their cases.
Deliver application support by creating support tickets, performing initial troubleshooting, documenting issues, and escalating when required.
Adhere to established Service Level Agreements (SLAs), productivity standards, and quality benchmarks.
Perform database searches and maintain accurate customer records.
Develop a strong understanding of products, services, and support processes.
Demonstrate empathy and professionalism while resolving customer concerns.
Collaborate with team leads and management regarding incidents, escalations, and service improvements.
Document incident notes, prepare reports, and ensure issues are resolved effectively.
Manage multiple tasks efficiently while maintaining high customer satisfaction levels.

Eligibility Criteria

Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving abilities.
Basic computer proficiency and familiarity with CRM tools is an advantage.
Ability to work in a fast-paced environment and manage multiple priorities.
Freshers and experienced candidates are welcome to apply.

Important Note

Freshers should be flexible to work in any role assigned based on business requirements and project availability.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 0-2 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹10,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bellandur, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Bellandur, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹10,000-₹25,000 per month. This is a Full Time opportunity and has 50 openings available.