Customer Support Executive

12,000 - 14,000 /month

Leom International

Sector-73 Mohali, Mohali

0 - 6 months Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Description

Job Description: Customer Support Executive

Position Title: Customer Support Executive
Department: Chat and voice process
Location: Mohali
Employment Type: Full-time

Job Summary

A Customer Support Executive is responsible for managing customer queries and complaints, providing accurate information about products and services, and ensuring a high level of customer satisfaction. The role involves handling inbound and outbound communications through calls, emails, chat, or social media.

Key Responsibilities

Handle customer inquiries via phone, email, chat, or other communication channels
Resolve customer complaints efficiently and professionally
Provide accurate information regarding products, services, and company policies
Maintain detailed records of customer interactions and transactions
Follow up with customers to ensure issue resolution
Escalate complex issues to the appropriate department when necessary
Meet performance metrics such as response time, resolution time, and customer satisfaction
Build sustainable relationships and trust with customers

Required Skills & Qualifications

Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Good listening skills and customer-oriented approach
Basic computer proficiency (MS Office, CRM tools)
Ability to handle pressure and manage time effectively
Minimum qualification: High school diploma or graduation (preferred)

Preferred Qualifications

Prior experience in customer service or call center roles
Familiarity with CRM systems
Ability to work in shifts (if required)

Key Competencies

Patience and empathy
Professionalism
Attention to detail
Team collaboration
Adaptability

Salary Range

12500 + Attractive incentives
14000 + Night shift allowance

Contact Information

HR
Rashmi
9872065069

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹12,000-₹14,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-73 Mohali, Mohali.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Sector-73 Mohali, Mohali.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹12,000-₹14,000 per month. This is a Full Time opportunity and has 99 openings available.