A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
12,500 - 14,500 /month
Kundkund Healthcare Private Limited
Sector 62 Noida, Noida
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Support Executive to handle customer queries and provide support related to Demat accounts, trading accounts, account opening, KYC. The candidate should have good communication skills and a basic understanding of computers.
Key Responsibilities
· Handle customer queries through calls, emails, and other support channels.
· Assist customers with Demat and trading account-related queries.
· Support customers with account opening, KYC, modification, and documentation processes.
· Maintain accurate records of customer interactions and requests.
· Follow company policies, compliance requirements, and data-security procedures.
· Ensure timely resolution of customer issues while maintaining a high level of customer satisfaction.
Required Skills
· Good verbal and written communication skills.
· Basic knowledge of Demat and trading accounts.
· Understanding of KYC.
· Good customer-handling and problem-solving skills.
· Basic computer knowledge, including MS Office.
· Ability to work under pressure and meet service-level targets.
Qualification
· 12th/Graduate in any discipline preferred.
· Freshers can be considered; experience in banking, brokerage, NBFC, or financial-services customer support is an advantage.
Experience
· 0–3 years in customer support, banking, financial services, or the stock-market/broking industry.
Key Performance Indicators
· Customer satisfaction.
· Query resolution time.
· First-call resolution.
· Accuracy of information provided.
· Adherence to compliance and process guidelines.
