ob Summary:
Manage the complete customer process from Order Acceptance → Dispatch → Payment Collection, ensuring continuous communication, timely updates, and customer support.
🎯 Key Responsibilities:
Handle customer coordination from order to payment closure
Provide updates on order, dispatch, and delivery status
Maintain regular communication (Call / WhatsApp / Email)
Track and follow up on outstanding and overdue payments
Ensure timely payment collection and system updates
Resolve customer queries and provide required support
Handle complaints professionally and ensure satisfaction
Coordinate with Sales, Dispatch, and Accounts teams
🧠 Skills Required:
Strong communication & customer handling skills
Follow-up and coordination ability
Basic computer knowledge (Excel / CRM)
Problem-solving & time management
🎓 Qualification & Experience:
Graduate (Any Stream)
0–3 years experience (Freshers can apply)