Customer Support Executive

🔍 About the Role:

We are hiring a proactive and customer-focused Customer Support Executive to manage customer queries, handle complaint escalations, and oversee finished goods packaging, storage, and dispatch. The ideal candidate should be efficient, responsible, and familiar with basic food industry operations.

🧩 Key Responsibilities:

Customer Support

• Respond to customer queries via phone and email.

• Provide product information and resolve concerns professionally.

• Maintain proper logs of all customer interactions.

Complaint Handling

• Address customer complaints promptly and effectively.

• If a complaint is filed with the Food Department, handle communication and documentation efficiently.

• Prepare reports on customer complaints and corrective actions.

Regulatory Coordination

• Liaise with the Food Department or authorities when required.

• Ensure compliance with food safety guidelines.

Supervision of Finished Goods

• Oversee packaging quality, hygiene, and standards.

• Monitor storage conditions of finished goods.

• Coordinate dispatch to ensure timely delivery.

Documentation

• Maintain data on customer service, packaging, dispatch, and inventory.

• Generate periodic reports for management review.

🎓 Qualifications & Skills

• Bachelor’s degree (preferred: Business, Food Technology, or related fields).

• 1–3 years of experience in customer service (FMCG/Food industry preferred).

• Excellent verbal & written communication skills.

• Strong problem-solving and organizational abilities.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Knp Career Solution.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Knp Career Solution
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.