A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Knack Global
Sitapura, Jaipur
0 - 6 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Support Executive to join our team Knack Global. The role offers involves managing customer calls, delivering outstanding customer service related to Medical Billing Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirement
Should have good verbal communication.
Must have minimum qualification of Diploma.
Should be comfortable with Night Shift.
Job Benefits
Providing Meal and Cab Facility.
Providing Gym Facility
