Customer Support Executive

15,000 - 25,000 /month*

Kgn Software Solutions

Dilshad Garden, Delhi

₹5,000 incentives included

1 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi

12th Pass and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Job Summary:
We are seeking a proactive IT Software Support Executive to provide technical support for Tally ERP/TallyPrime and Cloud-based solutions. The candidate will be responsible for installation, troubleshooting, data support, and assisting clients in smooth usage of Tally on desktop and cloud environments.

Key Responsibilities:

Provide technical support for TallyPrime, Tally ERP, and Tally on Cloud via phone, email, remote, or on-site.
Install, configure, and troubleshoot Tally software and related add-ons/TDLs.
Handle data migration, backup, restore, and synchronization issues.
Support clients for Tally license, TSS renewal, and multi-user configurations.
Assist in cloud setup (AWS/Cloud server), user creation, and access management.
Resolve performance issues related to Tally on local server and cloud.
Coordinate with internal technical/development team for customization and bug fixes.
Provide basic training and guidance to users on Tally features and reports.
Maintain support tickets and update status regularly.
Ensure timely resolution and high customer satisfaction.

Required Skills:

Good knowledge of TallyPrime/Tally ERP.
Basic understanding of cloud servers, RDP, and networking.
Knowledge of Windows OS, remote tools (AnyDesk, TeamViewer, etc.).
Basic understanding of accounting concepts.
Good communication and client-handling skills.
Problem-solving and troubleshooting ability.

Qualification:

BCA / B.Tech / Diploma in IT / Computer or Commerce background with Tally knowledge.
0–3 years experience in Tally or software support (freshers with Tally knowledge can apply).

Preferred Skills:

Experience in Tally on Cloud / AWS support.
Knowledge of TDL customization support.
Experience in ERP or accounting software support.

Working Details:

Full-time position
Client support via remote and on-site visits
Office hours: As per company policy

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Kgn Software Solutions.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 2 Customer Support Executive at Kgn Software Solutions
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.