Customer Support Executive

Job Role Summary:
Handle inbound/outbound customer calls, provide accurate information, resolve queries, and ensure a high level of customer satisfaction through effective communication.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional and timely manner.

• Address customer queries, complaints, and requests with clarity and empathy.

• Provide product/service information and guide customers on processes.

• Maintain call records, update CRM systems, and document interactions accurately.

• Achieve call quality, productivity, and customer satisfaction targets.

• Escalate complex issues to the concerned team for resolution.

• Follow company policies, scripts, and compliance standards during calls.

Required Skills:

• Strong verbal communication and listening skills.

• Good command of English and regional language.

• Ability to handle customer concerns patiently and professionally.

• Basic computer knowledge and familiarity with CRM tools.

• Problem-solving and multitasking ability.

Qualification:

• Any Graduate .

• Freshers or candidates with experience in BPO/Client Coordination can apply.

• Experience in an accounting/CA firm is an added advantage.

Interested candidates can whatsapp your updated resume to 7305048477

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.