Customer Support Executive

Position: Customer Support Executive – Yatri Mitra App
Company: Kaizen Infotech Solutions Pvt. Ltd.
Location: Thane (Full-time, In-Office)

About Kaizen Infotech Solutions:

Kaizen Infotech Solutions Pvt. Ltd. is a leading IT services provider delivering innovative software and mobile applications. We are proud to support Yatri Mitra — a zero-commission, driver-friendly ride-hailing app designed to empower auto rickshaw drivers and provide commuters with a reliable, transparent travel option.

Role Overview:

We are seeking a proactive and empathetic Customer Support Executive to handle queries and support both auto drivers and commuters using the Yatri Mitra app. The role involves providing assistance over phone, chat, and email while ensuring a seamless user experience.

Key Responsibilities:

• Handle inbound and outbound calls, messages, and emails from drivers and passengers

• Resolve queries related to app usage, registration, payments, and ride issues

• Guide auto drivers step-by-step for onboarding and troubleshooting

• Maintain accurate logs of interactions and resolutions in the system

• Escalate technical or complex issues to the relevant team for quick resolution

• Follow up with users to ensure satisfaction and build long-term trust

• Provide feedback to the product team based on user challenges and insights

Requirements:

• Fluency in Hindi & Marathi (mandatory); basic English preferred

• Strong communication, patience, and problem-solving skills

• Basic knowledge of mobile apps and smartphones

• Ability to stay calm under pressure and handle multiple queries efficiently

• A customer-first mindset with empathy and attentiveness

• Freshers are welcome; prior customer service experience is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., KAIZEN INFOTECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at KAIZEN INFOTECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.