Customer Support Executive

Job Summary:
The Customer Service Associate is responsible for providing exceptional customer support by assisting customers with inquiries, complaints, and service needs. This role requires excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.

• Resolve customer complaints and provide appropriate solutions and alternatives.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Assist with placing orders, refunds, exchanges, or troubleshooting product/service issues.

• Document customer interactions and transactions accurately in internal systems.

• Follow communication procedures, guidelines, and policies.

• Collaborate with team members and other departments to resolve issues.

• Stay up to date on product knowledge and company policies to provide accurate information.

• Meet performance goals related to customer satisfaction, response time, and call handling.

Qualifications:

• High school diploma or equivalent (required); associate or bachelor's degree is a plus.

• Previous customer service experience preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in basic computer applications (e.g., Microsoft Office, CRM systems).

• Patience and the ability to handle stressful situations calmly and professionally.

Working Conditions:

• May involve working shifts, weekends, or holidays depending on company hours.

• May require sitting for extended periods and using a computer or headset.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹21500 per month + Incentives that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 8 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.