Customer Support Executive

Job Summary:

We are looking for a Customer Support Representative to assist our customers with product inquiries, service issues, and general support via various communication channels including phone, email, and chat. The ideal candidate is a problem-solver with excellent communication skills who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via email, phone, chat, or social media.

• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.

• Provide accurate, valid, and complete information using the right tools and resources.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• Identify trends in customer feedback and provide actionable insights to improve services.

• Follow communication procedures, guidelines, and policies.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Previous customer service experience is a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle multiple tasks in a fast-paced environment.

• Proficiency with CRM systems, Microsoft Office, and other customer service software/tools.

• A positive attitude and a genuine desire to help people.

Preferred Skills:

• Experience in [your industry, e.g., e-commerce, SaaS, telecommunications].

• Multilingual abilities are a plus.

• Familiarity with tools like Zendesk, Salesforce, Freshdesk, or Intercom.

What We Offer:

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for growth and career advancement

• Supportive and inclusive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Katni.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 8 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.