Customer Support Executive

Job Summary:

We are seeking a friendly, detail-oriented Customer Service Associate to join our team. In this role, you will be the first point of contact for customers, helping to resolve issues, answer questions, and provide an excellent customer experience. The ideal candidate is patient, empathetic, and has a genuine desire to help customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or in-person.

• Resolve product or service issues by clarifying the customer's concern, determining the cause, and providing the best solution.

• Maintain accurate records of customer interactions, transactions, and complaints.

• Follow communication procedures, guidelines, and policies.

• Provide feedback on customer issues and suggest improvements to products or services.

• Assist with processing orders, forms, applications, and requests.

• Escalate unresolved issues to the appropriate internal departments when necessary.

Requirements:

• High school diploma or equivalent; associate or bachelor's degree preferred.

• Proven customer support experience or experience in a customer-facing role.

• Strong communication and interpersonal skills.

• Ability to stay calm and focused under pressure.

• Good problem-solving abilities and attention to detail.

• Proficient with computers and customer service software (e.g., CRM tools).

Preferred Qualifications:

• Experience with [insert specific tools, e.g., Zendesk, Salesforce, etc.].

• Multilingual abilities are a plus.

• Prior experience in [industry, e.g., retail, tech, hospitality] is beneficial.

Working Conditions:

• Full-time position; shifts may vary, including evenings and weekends.

• May require extended periods of sitting and using a computer.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Moradabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.