Customer Support Executive

Job Summary:

We are seeking a motivated and customer-oriented Customer Support Executive to join our team. You will be responsible for addressing customer inquiries, resolving complaints, and ensuring a positive customer experience across all channels (phone, email, chat, or in-person).

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.

• Resolve product or service problems by clarifying customer complaints and determining the cause.

• Provide accurate, valid, and complete information using the right tools and systems.

• Follow up to ensure resolution and customer satisfaction.

• Escalate unresolved issues to the appropriate internal teams.

• Maintain detailed records of customer interactions, feedback, and actions taken.

• Meet or exceed performance KPIs including customer satisfaction, response time, and issue resolution.

• Contribute to team efforts by achieving individual and team targets.

• Continuously improve knowledge of products, services, and customer service practices.

Required Skills and Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in a customer support or client service role.

• Strong communication skills in English (verbal and written).

• Ability to stay calm under pressure and handle difficult customers.

• Good problem-solving and decision-making skills.

• Familiarity with CRM systems and practices is a plus.

• Basic computer literacy and typing skills.

Preferred Qualifications:

• Experience in [industry-specific experience, e.g., tech support, banking, e-commerce].

• Knowledge of additional languages (if relevant).

• Prior experience with tools like Zendesk, Freshdesk, or Salesforce.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Raipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 8 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.