Customer Support Executive

Customer Support Representative – Job Description

Position Overview:
The Customer Support Representative is responsible for providing exceptional support to customers through various communication channels, including phone, email, live chat, and social media. This role involves resolving inquiries, troubleshooting issues, offering product or service information, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or other platforms.

• Provide accurate information about products, services, and company policies.

• Troubleshoot and resolve customer issues or concerns efficiently.

• Document customer interactions and maintain detailed records in the CRM system.

• Escalate complex issues to the appropriate department when needed.

• Follow up with customers to ensure their issues are fully resolved.

• Maintain a high level of professionalism and empathy in all interactions.

• Identify recurring issues and communicate feedback to the management team.

• Meet performance targets such as response times, resolution rates, and customer satisfaction scores.

Required Skills & Qualifications:

• Strong communication and interpersonal skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Problem-solving and conflict-resolution abilities.

• Basic technical proficiency (CRM tools, helpdesk software, etc.).

• Patience, empathy, and a customer-first mindset.

• High school diploma or equivalent; associate or bachelor’s degree is a plus.

• Previous experience in customer support or a related field preferred.

Preferred Traits:

• Positive attitude and willingness to learn.

• Ability to remain calm under pressure.

• Team player with a collaborative spirit.

• Strong attention to detail.

Work Environment:

• Office-based, remote, or hybrid depending on company policy.

• May require flexible hours, including evenings, weekends, or holidays.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Dhule.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K Shyam G Management.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at K Shyam G Management
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.