Customer Support Executive

Job Summary:

We are seeking a friendly, detail-oriented, and reliable Customer Service Associate to join our team. In this role, you will be the first point of contact for our customers, providing support, resolving issues, and ensuring a positive experience. The ideal candidate is a strong communicator with a passion for helping people and solving problems efficiently.

Key Responsibilities:

• Greet and assist customers in a professional and courteous manner.

• Respond to customer inquiries via phone, email, chat, or in-person.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints and issues promptly and effectively.

• Process orders, returns, exchanges, and refunds accurately.

• Maintain customer records and update account information as needed.

• Collaborate with other departments to ensure customer satisfaction.

• Meet or exceed performance goals and customer satisfaction metrics.

• Follow company procedures and maintain confidentiality of customer information.

Qualifications:

• High school diploma or equivalent (required); associate or bachelor’s degree is a plus.

• Previous experience in a customer service role preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving and interpersonal skills.

• Comfortable using customer service software, databases, and tools.

• Ability to multitask and work in a fast-paced environment.

• Dependable, punctual, and a team player.

Work Environment:

• May involve working in a retail store, call center, or remote setting.

• Flexible schedule, including evenings, weekends, and holidays, may be required.

Benefits (optional):

• Health, dental, and vision insurance

• Paid time off and holidays

• Employee discounts

• Career development opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.