Customer Support Executive

Job Summary:

We are seeking a friendly, detail-oriented, and solution-focused Customer Support Representative to join our team. You will serve as the first point of contact for customers, providing timely, empathetic help that keeps the customer’s needs at the forefront of every interaction.

Responsibilities:

• Respond to customer inquiries via email, chat, phone, or social media.

• Resolve customer issues efficiently and professionally.

• Escalate unresolved issues to the appropriate internal teams.

• Maintain detailed and accurate records of customer interactions.

• Guide customers through the use of our products or services.

• Provide feedback on the efficiency of the customer service process.

• Assist in updating help center articles, FAQs, and other self-service tools.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven customer support or client service experience is a plus.

• Excellent communication and interpersonal skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Comfortable using support software such as Zendesk, Freshdesk, or similar tools.

• Tech-savvy with the ability to quickly learn new systems.

Preferred Skills:

• Experience with CRM systems.

• Strong problem-solving and critical-thinking abilities.

• Ability to remain calm under pressure and handle difficult conversations with grace.

• Multilingual abilities are a plus.

Working Hours:

[Include shifts, time zones, or flexible schedule details]

Compensation & Benefits:

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Career development and training opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹17000 per month that depends on your interview. It's a Full Time job in Kanpur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 8 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.