Customer Support Executive

Job Summary:

We are seeking a friendly, detail-oriented, and customer-focused Customer Service Associate to join our team. The ideal candidate will provide exceptional support to customers by answering inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels.

Key Responsibilities:

• Greet customers and provide outstanding service in person, over the phone, or via email/chat.

• Handle customer inquiries regarding products, services, billing, and orders.

• Resolve customer issues efficiently and professionally, escalating complex cases when necessary.

• Process returns, exchanges, refunds, and order adjustments according to company policy.

• Maintain up-to-date knowledge of products, services, and promotions.

• Accurately input customer information and interactions into internal systems.

• Collaborate with other departments (sales, shipping, technical support) to resolve issues and improve customer satisfaction.

• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

• Meet or exceed performance metrics, including response time, satisfaction scores, and accuracy.

Qualifications:

• High school diploma or equivalent; college education is a plus.

• Previous customer service or retail experience preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict resolution abilities.

• Comfortable using computers, customer service software, and multi-line phone systems.

• Ability to remain calm under pressure and handle challenging situations with professionalism.

• Strong attention to detail and organizational skills.

• Willingness to work flexible shifts, including evenings, weekends, and holidays, if required.

Working Conditions:

• Office or retail environment

• May require extended periods of sitting or standing

• May involve handling returned merchandise or restocking shelves (if in a retail setting)

Salary & Benefits:

[Include details if available—hourly wage or salary range, benefits such as health insurance, paid time off, employee discounts, etc.]

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.