Customer Support Executive

20,000 - 25,000 /month

Jph It Solutions Private Limited

IT Park, Chandigarh

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

Industry Type: Logistics

Graduate and above

All genders

6 days working | Night Shift

Job Description

Job Description:

Company: SGK Business Support Services

SGK Business Support Services is seeking a dedicated and customer-focused Customer Support Executive to handle client inquiries, provide timely support, and ensure high levels of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a service-oriented mindset.

Key Responsibilities:

Handle customer inquiries via phone, email, chat, or support systems
Provide accurate information about services, processes, and timelines
Resolve customer issues efficiently and professionally
Escalate complex issues to the relevant internal teams when required
Maintain detailed records of customer interactions and resolutions
Follow up with customers to ensure issues are fully resolved
Meet service level agreements (SLAs) and performance targets
Maintain a high level of professionalism and customer satisfaction
Coordinate with internal departments to ensure smooth service delivery
Adhere to company policies, procedures, and quality standards

Employment Terms & Benefits

Working Schedule: 5.5 days per week
Probation Period: 3 months
Holidays: UK Bank Holidays only
Salary Increment: Yearly performance-based increment
Performance Review: Annual appraisal based on KPIs and service quality

Job Type: Full-time

Work Location: In person

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, International Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in IT Park, Chandigarh.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is IT Park, Chandigarh.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.