Customer Support Executive

Position: Customer Support Executive
Location: [Specify Location]
Employment Type: Full-Time
Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift)
Working Days: 5.5 days per week
Probation Period: 3 months
Cab Facility: Not provided
Annual Increment: Performance-based yearly appraisal

Job Summary:
We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and chat.
  
  

• Provide accurate information about products and services.
  
  

• Resolve customer complaints efficiently and courteously.
  
  

• Maintain detailed records of customer interactions.
  
  

• Collaborate with internal teams to address complex issues.
  
  

• Meet performance metrics and contribute to team goals.
  
  

Qualifications:

• Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass].
  
  

• Excellent verbal and written communication skills in English.
  
  

• Proficiency in using computers and familiarity with CRM systems.
  
  

• Ability to work independently and as part of a team.
  
  

• Prior experience in customer service or a related field is preferred.
  
  

Additional Information:

• Candidates should be prepared to work 5.5 days a week, including weekends if required.
  
  

• The initial 3-month probation period will assess performance and suitability.
  
  

• Annual salary increments will be based on performance evaluations.
  
  

No transportation facilities (cab services) will be provided; candidates should arrange their own commute.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chandigarh.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JPH IT SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at JPH IT SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.