Customer Support Executive

Job Title: Customer Support Executive

Department: Customer Service / Operations

Location: Udaipur/WFH

Employment Type: Full-Time

Experience: 0–3 years

Job Summary:

We are looking for a dynamic and customer-oriented professional to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling customer interactions across various channels, resolving issues promptly, and delivering an excellent customer experience.

Key Responsibilities:

§  Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.

§   Resolve product or service complaints by determining the cause and providing the best possible    solutions.

§   Maintain accurate records of interactions and update customer information in the system.

§   Coordinate with internal departments (sales, logistics, technical) for issue resolution.

§  Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.

§  Assist in building positive customer relationships and ensuring customer retention.

Required Skills & Qualifications:

§  Bachelor’s degree in any stream (Preferred: BBA, B.Com, BA)

§  Excellent verbal and written communication skills in English and one regional language

§  Strong problem-solving and interpersonal skills

§  Ability to handle high-pressure situations calmly and professionally

§  Familiarity with CRM tools, MS Office, and ticketing systems. (mandate)

§  Customer-first attitude with empathy and patience.

§  Willingness to learn and adapt quickly.

§  Ability to multitask and manage time effectively.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Udaipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jovaki Agro Food India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Jovaki Agro Food India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.