Customer Support Executive

Job Title: Support Tele Caller

Location: Bengaluru

Experience: 1 year

Job Type: Full-time

No. of openings: 1 (Female)

Position Overview:

As a Support Tele caller, you will be the first point of contact for our customers, assisting them with

queries, resolving issues, and providing information about our products or services. You will contribute

to building strong relationships with customers by delivering timely and effective support through

phone calls, ensuring customer satisfaction.

Key Responsibilities:

 Customer Support: Handle inbound and outbound calls, addressing customer inquiries, issues,

or complaints in a courteous and professional manner.

 Problem Resolution: Identify customer issues or concerns and provide effective solutions.

Follow up with customers to ensure their problems are resolved satisfactorily.

 Product/Service Knowledge: Maintain a thorough understanding of our products and services

to provide accurate and relevant information to customers.

 Record Keeping: Maintain detailed records of customer interactions, inquiries, complaints, and

any actions taken using CRM software or call logs.

 Customer Relationship Management: Build and maintain positive relationships with customers,

ensuring that each interaction is personalized and contributes to customer loyalty.

 Escalation Handling: Identify issues that require escalation to higher-level support teams or

managers, ensuring smooth transitions and resolution.

 Reporting & Feedback: Report common customer issues, trends, or feedback to the

management team. Provide suggestions for process improvements.

 Cross-team Collaboration: Work with other departments (such as sales, technical support, etc.)

to resolve customer issues effectively and efficiently.

Qualifications:

 1 years of experience in a customer support or tele calling role.

 Excellent communication skills, both verbal and written, with a clear and friendly tone.

 Strong problem-solving abilities and patience in dealing with customers.

 Ability to handle multiple tasks and prioritize effectively.

 Knowledge of customer support best practices.

 Familiarity with CRM software and basic office tools (MS Office, etc.).

 Ability to remain calm and composed in stressful situations.

Desirable Skills:

 Experience in a customer service or support role within [industry/sector].

 Multilingual abilities (if applicable, e.g., fluency in English and another language).

 Previous experience with upselling or cross-selling (if applicable).

 Familiarity with using call-center software or support tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jobskafe Hr Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Jobskafe Hr Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.