Job Description
We are hiring enthusiastic and customer-focused professionals for our International Semi-Voice (Chat Support) process. The role involves handling customer queries via chat and voice (as required) while ensuring excellent service delivery.
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Key Responsibilities:
Interact with international customers through chat and semi-voice support.
Resolve queries efficiently and provide accurate information.
Maintain professionalism and empathy while handling customers.
Document interactions and escalate issues when necessary.
Meet performance targets including quality, productivity, and customer satisfaction.
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Required Skills & Qualifications:
Excellent English communication skills (written & verbal).
Minimum 6 months – 1 year of experience in international customer support (chat/voice).
Good typing speed and multitasking ability.
Flexible to work in US shifts.
Problem-solving and customer-handling skills.