Industry: International BPO
Location: Mohali / Chandigarh
🔹 Roles & Responsibilities
Handle inbound and outbound calls with international customers
Provide accurate information about products/services
Resolve customer queries, complaints, and concerns efficiently
Maintain a high level of customer satisfaction
Update customer records in CRM systems
Follow company guidelines and quality standards
🔹 Required Skills
Excellent communication skills in English
Good listening and problem-solving ability
Basic computer knowledge
Ability to work in a fast-paced environment
Flexible to work in night shifts
🔹 Eligibility Criteria
Graduate / Undergraduate can apply
Freshers and experienced candidates are welcome
Prior BPO/Customer Support experience is a plus
🔹 Salary & Benefits
Salary: ₹20,100
Performance incentives
Night shift allowance 3000rs per Month
Cab facility (if applicable)
Career growth opportunities
🔹 Shift Details
Rotational / Night Shifts
5 Working