We're Hiring Customer Support Associate in the Flipkart L2 process, your primary responsibility is to assist customers over voice (phone call) channels. You help them with order-related concerns, technical issues, delivery delays, payment queries, and other after-sales support.
🔹 Key Responsibilities:
• Handle inbound customer queries via voice support.
• Provide clear, polite, and accurate solutions to customer problems.
• Maintain customer satisfaction by delivering high-quality service.
• Document customer interactions and update systems accurately.
• Follow company guidelines, process flows, and quality standards.
🔹 Requirements:
• Excellent communication skills in English (mandatory).
• Ability to handle customer concerns with patience and clarity.
• Must be 12th Pass or Graduate.
🔹 Benefits:
• Salary: ₹15,000 - ₹16,000 .
• 2 fixed weekly offs.
• Opportunity to work with a leading company.