Customer Support Executive

Exp: Fresher or Experience

Process: Inbound Customer support

Must known language: Bengali + English OR Marathi + English OR Gujrati + English OR Hindi + English OR Assamese + English

Shift: Male - 24/7 rotational shift - 1 Day rotational week off - 9 hours login

          Female - 6AM - 9PM - Any 9 hours rotational - 1 Day rotational week off 

NO CAB

Graduation: Any UG/ PUC Pass/ 10th+ 3yrs Diploma

Location: Bangalore - Electronic city

NP: Immediate joiners

Salary: Hindi - Fresher - 2.4LPA / Exp - 2.7LPA

             Bengali/Marathi/Gujrati/Assamese - Fresher 2.8LPA /Exp 3.2 LPA

No incentives

Intervire rounds 1. HR round, 2. Ops round 3. Client round

More then 12KM the candidate should relocate near the office location

Job Description

Required skills and qualifications:

∙Strong written and verbal communication skills with neutral Indian Accent.

∙Ability to communicate calmly and diplomatically with patients & co-workers.

∙Keen attention to detail, especially involving checking patient details and update the proper

information in relevant tool.

∙Proficient in customer service

∙Active listening and comprehension skills

∙Strong customer service skills.

∙Ability to build positive relationships with patients.

∙Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum

qualification. 

Typical duties and responsibilities:

∙Handling the calls with good communication skills professionally. Can speak fluently in

Kannada, Assamese, Gujarati, Marathi, Telugu, Bengali & Hindi and English

languages as per region.

∙Language Combination required: English with Guajarati / Marathi / Assamese / Bengali)

∙Exceptional phone manner

∙Patient centric and Excellent interpersonal and communication skills

∙Knowledge of medical terminology is a plus · Ability to apply knowledge of CC

procedures and carry out tasks accordingly.

∙Be a self-starter with attention to detail.

∙Help patients on booking appointments or an enquiry on inbound calls/Outbound

calls/E-mail

∙Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be

completed adhering to the break schedules & being punctual.

∙Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any

9 hours login between 6am to 8pm)

∙100% documentation

∙Quality & AHT to be maintained as per process requirement

∙Always be updated with the Process knowledge & daily updates

∙Should take initiatives & be flexible for the changes.

∙Employment Type: Permanent.

∙Process: Multilingual support for a Healthcare project

∙Educational mandate: any HSC / Graduate / Postgraduate can apply.

∙Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\

∙Working days: 6 with 1 day rotational off

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JOB SEEKS 4U.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at JOB SEEKS 4U
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.