Customer Support Executive

20,000 - 25,000 /month

Jhs Media Llp

Jagatpura, Jaipur

2 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Graduate and above

All genders

6 days working | Day Shift

Smartphone, PAN Card, Aadhar Card, Bank Account

Job Description

Job Overview:

We are looking for a Customer Support Executive who will be the first point of contact for our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction across all communication channels.

Key Responsibilities:

Respond to customer queries via phone, email, chat, or social media in a timely and professional manner
Provide accurate information about company services and offerings
Resolve customer complaints and escalate complex issues when necessary
Maintain records of customer interactions, transactions, comments, and complaints
Follow up with customers to ensure issues are resolved satisfactorily
Coordinate with internal teams (sales, operations, technical) to resolve customer concerns
Identify common customer issues and suggest improvements to processes
Maintain a positive and empathetic attitude toward customers at all times

Preferred Skills:

Experience in customer support, BPO, or media/digital industry
Basic understanding of digital media services and advertising

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jagatpura, Jaipur.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Executive job is located in Jagatpura, Jaipur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.