A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,500 - 20,500 /month*
Jfsi Jetfly Service India Private Limited
Ahalya Nagar, Bhubaneswar
₹2,000 incentives included
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
Job Summary:
The Customer Service Associate is responsible for providing exceptional customer support by assisting customers with inquiries, complaints, and service needs. This role requires excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.
Respond promptly to customer inquiries via phone, email, chat, or in person.
Resolve customer complaints and provide appropriate solutions and alternatives.
Maintain a positive, empathetic, and professional attitude toward customers.
Assist with placing orders, refunds, exchanges, or troubleshooting product/service issues.
Document customer interactions and transactions accurately in internal systems.
Follow communication procedures, guidelines, and policies.
Collaborate with team members and other departments to resolve issues.
Stay up to date on product knowledge and company policies to provide accurate information.
Meet performance goals related to customer satisfaction, response time, and call handling.
High school diploma or equivalent (required); associate or bachelor's degree is a plus.
Previous customer service experience preferred.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in basic computer applications (e.g., Microsoft Office, CRM systems).
Patience and the ability to handle stressful situations calmly and professionally.
May involve working shifts, weekends, or holidays depending on company hours.
May require sitting for extended periods and using a computer or headset.
High Demand
