Customer Support Executive

About Us

GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency.

About the Role

We’re looking for a friendly and detail-oriented person to support our customers and sales team. You’ll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.

What You’ll Do

Live Chat Support

• Answer customer questions quickly and clearly

• Communicate in professional English

Sales Support

• Share product information to help customers make the right choices

• Work closely with the sales team

CRM & Data Entry

• Update customer details in our system

• Keep records of customer chats and activity

Product Listing Support

• Hands-on experience with adding and managing product listings

• Ensure product details, images, and pricing are accurate

Order Support

• Help process orders and coordinate with internal teams

• Keep customers informed on their order status

Handling Issues

• Resolve customer concerns politely and efficiently

• Escalate issues when necessary

Reporting

• Prepare basic reports on chats, customer support, and product listings

• Share suggestions to improve customer service

Process Improvement

• Identify areas for better service and workflow

What We’re Looking For

• Graduated in any stream

• 1+ year of experience in customer or sales support (experience in tech/IT is a plus)

• Hands-on experience with product listing and inventory management

• Proficient with Microsoft Office tools (Excel, Word, PowerPoint)

• Comfortable with CRM tools and AI tools

• Strong English communication skills (spoken and written)

• Organised, team-oriented, and able to multitask

• Customer-focused with a problem-solving attitude

If you love helping customers and want to grow with a fast-paced global company, we’d love to hear from you.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹40000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jewel Pro Tech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Jewel Pro Tech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Flexible Shift.