Customer Support Executive

We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our team in the aviation industry. The ideal candidate will assist passengers throughout their travel experience — from check-in to boarding — ensuring exceptional service, efficient processes, and compliance with safety and airline regulations.

Key Responsibilities:

• Greet passengers and provide assistance with check-in, reservations, ticketing, baggage handling, and boarding procedures

• Handle passenger inquiries, complaints, and requests in a courteous and efficient manner

• Provide flight information, delays, cancellations, and rebooking assistance

• Ensure compliance with airline policies, security protocols, and safety regulations

• Assist passengers with special needs, including unaccompanied minors, wheelchair services, and language barriers

• Communicate effectively with ground staff, cabin crew, and airport personnel to ensure smooth operations

• Process travel documents, verify ID/passports, and ensure accurate data entry into airline systems

• Handle lost or damaged baggage claims professionally and empathetically

Requirements:

• High school diploma or equivalent; additional aviation or hospitality training is a plus

• Previous customer service experience, preferably in an airport or airline setting

• Excellent communication skills in English (additional languages are an asset)

• Ability to remain calm and courteous under pressure or during irregular operations

• Familiarity with airport/airline systems (e.g., Amadeus, Sabre, or other DCS/GDS platforms) is preferred

• Must be flexible with work hours, including weekends, holidays, and shifts

• Ability to stand for long periods and lift moderate baggage if needed

Work Environment:

• Airport terminal or airline office setting

• Fast-paced and dynamic environment with high passenger interaction

• Shift-based schedule (may include nights, weekends, and holidays)

• Requires security clearance and adherence to aviation safety standards

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹21000 per month + Incentives that depends on your interview. It's a Full Time job in Raipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JET FLY AIRWAYS SERVICE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at JET FLY AIRWAYS SERVICE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.