Customer Support Executive

Job Summary:

We are looking for a Customer Service Support Associate to join our team and provide excellent customer service by assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is detail-oriented, empathetic, and able to communicate effectively across various channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner

• Resolve customer issues, complaints, and concerns efficiently and empathetically

• Maintain detailed records of customer interactions and transactions

• Assist customers with product or service-related questions

• Collaborate with other departments (sales, technical, logistics, etc.) to resolve complex issues

• Identify recurring issues and suggest process improvements

• Stay up to date on product knowledge, policy changes, and system updates

• Meet or exceed performance and quality assurance targets

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

• Proven experience in a customer support or client service role

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Familiarity with CRM systems and customer service software (e.g., Zendesk, Salesforce)

• Positive attitude and strong problem-solving skills

• Willingness to work flexible hours, including weekends or holidays if needed

Preferred Qualifications:

• Experience in [industry, e.g., e-commerce, telecommunications, healthcare]

• Multilingual abilities are a plus

• Knowledge of company products or services

What We Offer:

• Competitive salary and benefits package

• Opportunities for growth and career advancement

• Supportive and inclusive work environment

• Training and development programs

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Bhuj.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JET FLY AIRWAYS SERVICE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at JET FLY AIRWAYS SERVICE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.