Customer Support Executive

Job Summary:

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Associate. In this role, you will serve as the first point of contact for customers, helping to resolve issues, answer questions, and ensure a positive customer experience. The ideal candidate will be able to handle inquiries efficiently, manage complaints with professionalism, and represent our brand with excellence.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner

• Resolve customer complaints and issues with empathy and efficiency

• Provide accurate information regarding products, services, policies, and procedures

• Process orders, returns, and exchanges according to company guidelines

• Maintain detailed and accurate customer records using CRM or POS systems

• Collaborate with team members and other departments to ensure customer satisfaction

• Escalate unresolved issues to appropriate departments or management when necessary

• Stay informed about product updates, promotions, and company policies

• Follow up with customers to ensure their issues are fully resolved

• Meet or exceed performance and quality standards set by the department

Qualifications:

• High school diploma or equivalent (required); associate or bachelor’s degree is a plus

• Previous customer service or call center experience preferred

• Strong communication and interpersonal skills

• Ability to handle difficult situations with professionalism and empathy

• Good problem-solving and multitasking abilities

• Familiarity with CRM systems and Microsoft Office Suite

• Ability to work flexible hours, including weekends and holidays if required

Working Conditions:

• Fast-paced retail or office environment

• May require prolonged periods of sitting, typing, or standing

• Use of phone, computer, and other office equipment

Benefits:

• Competitive hourly wage or salary

• Health, dental, and vision insurance (if applicable)

• Paid time off and holidays

• Employee discounts

• Opportunities for growth and advancement

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Moradabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JET FLY AIRWAYS SERVICE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at JET FLY AIRWAYS SERVICE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.