Customer Support Executive

Job Summary:

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, helping to resolve issues, answer questions, and ensure a positive experience with our company.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.

• Provide accurate information regarding products, services, and policies.

• Resolve customer complaints in a professional and timely manner.

• Process orders, returns, and exchanges.

• Maintain customer records and document all interactions in the CRM system.

• Follow up with customers to ensure satisfaction and issue resolution.

• Escalate complex issues to appropriate departments or supervisors.

• Meet performance targets such as customer satisfaction, response time, and quality standards.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.

• Previous customer service experience preferred.

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations calmly and effectively.

• Strong problem-solving and multitasking abilities.

• Proficient in using computers and customer service software (e.g., Zendesk, Salesforce, etc.).

What We Offer:

• Competitive salary

• Health, dental, and vision benefits

• Paid time off and holidays

• Opportunities for growth and advancement

• Supportive and team-oriented work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16500 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JET FLY AIRWAYS SERVICE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 9 Customer Support Executive at JET FLY AIRWAYS SERVICE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.