Customer Support Executive

Job Summary:

We are seeking a motivated and empathetic Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely, accurate, and effective support through various channels including email, chat, phone, and social media. Your goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering an exceptional customer experience.

Key Responsibilities:

• Respond to customer queries in a timely and professional manner via phone, email, live chat, or social media.

• Provide product/service information, troubleshoot problems, and resolve customer concerns efficiently.

• Document interactions, feedback, and common issues using the company’s support tools or CRM system.

• Collaborate with other departments (e.g., technical support, billing, sales) to resolve complex customer issues.

• Escalate unresolved issues to appropriate internal teams when necessary.

• Maintain a deep understanding of our products, services, policies, and procedures.

• Identify and suggest improvements to the customer support process.

• Meet performance goals such as response time, customer satisfaction, and resolution rate.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Proven experience in a customer support or client service role.

• Excellent communication skills—both written and verbal.

• Strong problem-solving and multitasking abilities.

• Empathetic, patient, and able to handle difficult customer interactions with professionalism.

• Familiarity with customer service software, CRM systems (e.g., Zendesk, Salesforce), or support tools is a plus.

• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience in [industry-specific knowledge, e.g., SaaS, e-commerce, fintech].

• Multilingual abilities are a plus.

• Technical aptitude or experience with [mention tools or platforms relevant to your company].

Benefits:

• Competitive salary

• Flexible work schedule

• Health, dental, and vision insurance

• Paid time off and holidays

• Career growth opportunities

• [Any additional benefits]

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹21500 per month + Incentives that depends on your interview. It's a Full Time job in Raipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jet Fly Airways Service Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Jet Fly Airways Service Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.