A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Janki Tara Impex Private Limited
Sahara Darwaja, Surat
1 - 2 years Experience in Customer Support / TeleCaller
Full Time
· Handle order processing, entries, updates, and maintain accurate sales records.
· Follow up with customers regarding inquiries, order status, dispatch, Advance Payment and other details regarding orders.
· Coordinate with sales team, customers, and China team for smooth order execution.
· Monitor customer requirements and ensure timely responses with professional communication.
· Organize sales data, manage customer lists, update records, and track follow-ups.
· Develop basic product knowledge to improve coordination and support efficiency.
· Maintain confidentiality and ensure accuracy in all documentation and communication.
· Handle and maintain records of service complaints, including complaint tracking and status updates.
· Prepare and monitor engineer working time reports, service reports, and field activity records.
· Maintain installation data, including machine installation details and completion records.
· Record and manage service parts details, including usage, requirements, and replacement tracking.
· Prepare reports for installation delays, shortages, damaged parts, and related issue tracking.
· Support verification and tally of parts as per packing lists during dispatch and installation.
· Coordinate with internal team for confirmation and arrangement of service parts as required.
· Maintain proper service reports, documentation, and data records for smooth coordination and reporting.
· Communication with China Haijia for service issue, over the phone, via email.
Keep accurate record of Customers.
