Customer Support Executive

Job Title: Customer Support & Operations Executive – Insurance

Job Summary
We are seeking a customer-focused and detail-oriented Customer Support & Operations Executive to assist policyholders with inquiries, claims, billing, and policy services. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to delivering a positive customer experience. Experience in the insurance industry is preferred but not required. Key Responsibilities  Respond promptly to customer inquiries via phone, email, or chat.  Assist customers with policy information, coverage details, premium payments, renewals, and updates.  Guide policyholders through the claims filing process and provide status updates.  Investigate and resolve customer concerns in a professional and efficient manner.  Maintain accurate customer records in the system, ensuring compliance with company and regulatory standards.  Educate customers on available insurance products and services when appropriate.  Collaborate with underwriting, claims, and other internal teams to resolve issues.  Ensure all interactions meet company quality and compliance standards, including confidentiality and data protection.  Escalate complex issues to supervisors or specialized teams as needed.  Meet performance targets such as response time, customer satisfaction, and service quality. Required Skills & Qualifications  Any bachelor’s degree.  Prior experience in customer service; insurance industry experience is a plus.  Strong verbal and written communication skills.  Ability to multitask, prioritizes, and manages time efficiently.  Knowledge of insurance terminology and regulations (or willingness to learn).  Empathy, patience, and a customer-centric mindset.  Problem-solving and conflict-resolution skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jai Steel Facilitation Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Jai Steel Facilitation Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.