Customer Support Executive

Customer Support Executive – Non-Voice Process (Airtel – AMCAT)

Company:

Altruist HGS

Location of Initial Screening:

Jai Global Tech, Koramangala, Bangalore

Job Type:

Full-time, On-site

Salary Range:

₹15,000 – ₹25,000 per month (based on experience and skillset)

Job Description:

Altruist HGS is hiring enthusiastic and customer-focused individuals for the non-voice customer support process for our Airtel project. This is a great opportunity for graduates looking to build a stable career in the BPO/customer support industry with one of India’s leading telecom service providers.

Responsibilities:

• Handle customer queries and service requests through chat or email (non-voice)

• Provide accurate information regarding Airtel products, services, and billing

• Ensure resolution of issues within the defined timelines

• Maintain customer satisfaction and follow up on escalated issues

• Document interactions and update customer records in the CRM system

Eligibility Criteria:

• Education: Graduate in any discipline

• Languages Required:

Mandatory: Proficiency in English

Any one of the following regional languages: Hindi / Tamil / Kannada / Malayalam

Skills Required:

• Excellent written communication skills

• Basic computer knowledge and typing speed

• Patience and a customer-centric approach

• Ability to multitask and handle pressure

Recruitment Process:

• Initial Screening Location:

Jai Global Tech, Koramangala, Bangalore

• Selection Process:

AMCAT-based assessment + HR screening + Final client round

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JAI GLOBAL TECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 65 Customer Support Executive at JAI GLOBAL TECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.