Customer Support Executive

Job Title: Real Time Analyst – Robot Delivery Services

Criteria

• Location: Noida Sector 2

• Notice Period: Immediate

• Working days: 5.5 Days

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About the Role

As a Real-Time Analyst, you will play a key role in monitoring live delivery operations in the USA and Europe carried out by autonomous robots. Your primary responsibility will be to ensure seamless deliveries by tracking real-time activity, guiding robots through unexpected obstacles, and coordinating with field teams when support is needed. This role is well-suited for someone who is detail-oriented, enjoys structured problem-solving, and thrives in a desk-based environment. It is ideal for individuals who are comfortable with system-based work and can maintain focus for extended periods.

Key Responsibilities

• Monitor Autonomous Operations: Track and supervise real-time robot deliveries via the operations platform, ensuring consistent performance and minimal disruptions.

• Remote Intervention: Safely and efficiently guide robots through unforeseen obstacles (e.g., pedestrians, blocked paths, construction zones) using remote navigation tools.

• Collaborate with Field Teams: Coordinate with on-ground personnel to assist with robot retrieval, maintenance, or urgent interventions.

• Incident Management: Document, escalate, and follow up on system alerts, safety concerns, or robot anomalies, contributing to continuous improvement processes.

• Operational Optimization: Analyze delivery patterns and provide feedback to enhance route performance, improve uptime, and support expansion into new service areas.

• Compliance & Safety Oversight: Ensure robots follow local pedestrian and traffic regulations, and act swiftly in situations that could affect public safety.

• Data Analysis & Accuracy: Maintain accurate logs and reports of remote interventions, delivery status, and customer feedback for internal tracking.

• Shift Handover Communication: Provide thorough handover notes for incoming shift teammates to maintain continuity and awareness of ongoing situations.

• Adaptability to New Locations: Quickly learn the layouts and delivery nuances of newly launched cities or campuses, adapting guidance accordingly.

• Multi-Robot Management: Manage multiple delivery robots simultaneously, prioritizing interventions based on urgency and impact.

Required Skills

• Strong attention to detail and ability to consistently work with concentration.

• Excellent problem-solving skills with the ability to make quick, informed decisions during remote interventions.

• Effective communication skills

• Ability to multitask and prioritize actions in a fast-paced, dynamic environment.

• Basic technical aptitude and comfort working with digital platforms, remote navigation tools, and software systems.

• Strong organizational skills for accurate data entry, reporting, and shift handovers.

• Ability to collaborate cross-functionally and work well within a team environment.

• Prior experience in BPO, KPO operations, real-time monitoring, or customer support is preferred.

Why Join Us?

• Be part of an exciting project in the growing field of robotics.

• Join a team that values your ideas and invests in your career.

• Enjoy a positive work culture with fun Fridays, activities, and team support.

• Clear opportunities for advancement as the project and company grow.

• Get recognized for your dedication and contributions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., INVEDUS LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at INVEDUS LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.