Customer Support Executive

Greetings from IntouchCX !

We are hiring for international voice process:

Roles & Responsibilities:

• Having daily interactions with the customer to handle issues from end to end via call

• Going the extra mile to engage customers in solving issues and ensuring satisfaction

• Quickly and effectively building rapport with customers while diagnosing and resolving issues

• Providing white glove service and having the ability to provide an overall excellent customer experience

• Managing customer expectations regarding estimated response times

Essential skills :

• An obligation to deliver exceptional customer service

• Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems

• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions

• Ability to learn new skills and quickly absorb and interpret new information, products, features from the perspective of the customer

• Actively listen to the customer, and show empathy and patience.

• Provide information to the client and place appropriate notes in system

Educational / Experience requirement :

• Must successfully pass a background check

• High school diploma or equivalent required

• Must have at least six months customer service experience or equivalent in International process

• Excellent communication skills!!!

• Flexible to work in night shifts and rotational shifts!!!

• Immediate joiners only!!!

Interested candidates can contact to 8147091014 (HR Jestina)

or

Send your CV's to jestinaa.arockiyasamy@intouchcx.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹34000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., INTOUCH CX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 25 Customer Support Executive at INTOUCH CX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.