Customer Support Executive

Overview of Position

• Providing support and resolve technical issues via email and other

electronic communications

• Building credibility and trust with the customer by empathizing with

their problem in words

• Proactively understanding their needs and responding promptly to

resolve their issue

• Applying advanced troubleshooting techniques to provide unique

solutions to the customer’s individual needs

• Leveraging their experience to provide feedback to the team on how to

improve client services

• Driving customer communication during critical events

Essential Functions

▪ An obligation to deliver exceptional customer service

▪ Receive emails and chats to gather and verify required information and do

utmost within their power to solve customer problems

▪ Demonstrate empathy and patience to the customer

▪ Demonstrate enthusiasm to be a self-starter who is excited about learning

new technologies on a daily basis

▪ Provide information to the client and place appropriate notes in system

indicating exactly what action was taken or needs to be taken

▪ Ensure policies and procedures are followed

▪ Maintain thorough knowledge of systems so that information can be

researched and proper information is given to customer

▪ Learn and retain a thorough working knowledge of all existing and new

process and procedures

▪ Achieve assigned Key Performance Indicators – e.g. Call Handle Time,

Quality, CSAT & DSAT

▪ Attend Team Meetings/additional training sessions as scheduled

▪ Performs other duties as assigned

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., INTOUCH CX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 90 Customer Support Executive at INTOUCH CX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.